Your Privacy, Protected

Introduction

RepairSure (“we”, “us”, “our”) is a provider of automotive panel beating, smash repair, painting and restoration services, operating from 61 Bakers Rd, Coburg North VIC 3058, Australia. We are committed to protecting the privacy of our customers and website visitors in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have in relation to it.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as limited technical information collected automatically when you use our website.

• Enquiry and contact details: your name, email address, phone number, and the details (and any photos) you submit through our enquiry or incident forms.
• Service and repair records: information about your vehicle, the work performed, and communications related to your repair.
• Insurance claim information: details required to process and manage insurance claims on your behalf.
• Website usage information: device, browser, and basic analytics data collected through cookies and similar technologies (see our Cookie Settings page).

Photos of Your Vehicle

When you upload photos through our forms, they are used solely to assess the damage and provide you with an accurate quote. Photos may be shared with our assessors or your insurer where required to progress your claim. We do not publish your photos or use them for marketing purposes without your explicit permission.

How We Use Your Information

We use personal information to provide and improve our services, and to communicate with you. Specifically, we use it to:

• Respond to your enquiries and provide quotes for repair work.
• Perform, document, and warranty our repair services.
• Manage insurance claims and liaise with insurers, assessors, and replacement vehicle providers.
• Send service-related communications and, where you have opted in, occasional updates about our services.

How We Share Information

We do not sell your personal information. We share it only where necessary to deliver our services or where required by law, for example with your insurer, towing partners, parts suppliers involved in your repair, or our IT and email service providers who process data on our behalf under confidentiality obligations.

Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access. We retain your information only for as long as necessary to provide our services, meet warranty and legal obligations, and resolve disputes, after which it is securely deleted or de-identified.

Your Privacy Rights

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. You may also request that we delete your personal information, subject to our legal record-keeping obligations. To make a request, contact us using the details below.

Cookies

Our website uses cookies and similar technologies to keep the site working properly and to understand how it is used. For a full explanation of the categories of cookies we use and to manage your preferences, please see our Cookie Settings page.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website.

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us:

• RepairSure, 61 Bakers Rd, Coburg North VIC 3058, Australia
• Phone: (03) 9354 2699, Mon–Fri, 7 AM–5:30 PM
• Email: info@repairsure.com.au